I believe that the problems you are experiencing may be part of a current issue that we are experiencing on the site. I have included a work around, as well as a few suggestions that may be helpful in the future. Then follows the workaround... To clear your Cache and Cookies, please follow the steps that I have outlined below: Go to ‘Tools’ at the top of your browser Select ‘Internet Options’ Then click on ‘Delete Cookies’ and ‘Delete Files’ Please make sure that you close all your Browser Windows, as you would need to do this in order for Deletion to take affect. Note that the consultant has not asked what browser is in use, just presumed that it’s a particular version of Internet Explorer (on MS-Windows) & given instructions for that. They ain’t gunner work in Mozilla Firefox, even under MS-Windows. The presumption gets worse with the next paragraph: I also suggest, that when using the eBay site, you use Internet Explorer 6....
Linux Advocate in Western Australia